ZOYIU wants to help you to perform more efficiently once receiving ZOYIU products. Therefore, before shipping out we'll check every detail of the product for you, and make sure that the related accessories are included. Our QC department inspects products you ordered are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Shipping & Delivery
Delivery Policy
待定
Shipping Fee
Free Shipping on Orders Over $20.00
Delivery Range
We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.
Shipping Time
Order processing time = We‘ll ship the item in 0-2 business days and upload the tracking number ASAP
Shipping time = international delivery usually may take 5 to 20 post days via different country . When your order is shipped out, a notification will be sent to the e-mail box you registered on our website. You can find a tracking number in the Email and you can track the state of order online.
Total delivery time = Order processing time + Shipping time
The total delivery time depends on the product you purchased and your location, we will ship the goods to you from the SHENZHEN, China. (Depends on the country)
D.D.U.
All of our orders are shipped as "D.D.U." (Delivered Duties Unpaid), ZOYIU cannot be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office. All prices on our site are quoted in US Dollars.
Shipping NOTE 1
Shipping times refer to the estimated business days for delivery after shipment, excluding weekends and public holidays. These estimates are not guarantees and may be affected by factors beyond our control, such as out of stock items, natural disasters, bad weather, wars, customs issues, and holidays. Delivery times can vary by location and order origin. For further assistance, please contact us.
Shipping NOTE 2
If you want to change the delivery address of your package after it has been shipped out.
Unfortunately, we cannot change the shipment once the product is en route
If some products are sold out on some countries, it will not be able to place an order. If you still want to order, welcome to contact at support@zoyiu.com and we promise to reply to you within 1 business day.
Multi-item Product Shipping Terms
If you want to order more than one item, and we know you want all to be delivered at the same time, we will try to make sure all your items reach you at the same time.
Sometimes our products are not always sent together since different shipping options can be used, depending on the product.
Once an item has been shipped, you will receive a shipment notification email.
Track Your Order
Any delivery dates provided by ZOYIU are estimated. Once your order is shipped out, you will receive an email about the tracking information.
Please allow 24 hours for the tracking information to show.
Welcome to track your order through this link (https://www.17track.net/en) by entering your tracking number.
Don't worry, if there have any problems with the delivery status, please contact us at support@zoyiu.com and we will reply to you within 1 business day.
Cancel Order (FAQ)
Can I cancel the order after placing the order?
We accept order cancellations before the product is shipped or produced. To cancel within 12 hours of placing your order, email support@zoyiu.com. After 12 hours, cancellations will follow our Return Policy.
Is there a fee for canceling an order?
Refunds within 12 hours of order placement incur no handling fee. After 12 hours, refer to our Return Policy. Note: PayPal charges a refund fee.
After canceling the order, how will the refund be returned?
Refunds within 12 hours are processed within 1-2 business days. Refunds after 12 hours take 1-10 business days. Please refer to our Return Policy.
Cancel Support
For help with product use, refunds, returns, or any other inquiries, contact us at support@zoyiu.com. We will reply within 1 business day.